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      TTEC

      Engaged Employer

      TTEC reviews

      Went from OK to nightmare - Customer Service Representative II TTEC Employee Review

      2.0
      Nov 20, 2013
      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, I had a decent work schedule when I started, good revenue in comission, chances of moving up in the company are real.

      Cons

      Supervisor tend to treat women better, unjustified changes to your work schedule, as time goes on you will receive training to have more responsibilities but your pay will stay the same, supervisor wil ask you to come in for extra hours on your days off. QA is inconsistent. Relationships between supervisors and staff members would cause trouble between reps.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      1.0
      Jun 15, 2026
      Customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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