Very unprofessional, disorganized, and childish managemnet - Customer Service Representative TTEC Employee Review

2.0
Sep 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Working from home could be the only plus that this company provides. The project I began with seemed promising and had a trainer who happened to be respectful and have a helpful attitude. Other than that this company has nothing but negatives.

Cons

Where do I start? The management in this company for one is nonexistent. You basically have people who are not on one accord whatsoever. Everyone pretty much has the CYOA method and nobody really is there to help each other. When coming to supervisors or leads about anything, they seem like they don't want to be bothered or have a "no can do" attitude which makes anyone on the lower level feel intimidated and that they don't have a say in any matters concerning their employment. Training is basically a lot of information thrown at you. You must hope that you learn enough to apply it to real-life situations. The trainers are pretty much the same way with the supervisors, they have absolutely no idea what they are doing and lack any form of ethics or respect towards their coworkers. Working environment. Being that I was a work at home employee, I still felt the childishness and disorganization within this company even at a distance. No one was on one accord. Systems constantly failing, software crashing, not being able to get into my computer environment because my software was faulty or some crazy work booth issue. It just a recipe for disaster and there's nothing worse than for somebody to blame you and accuse you of being late when obviously it was something out of your control which is their glitchy system causing you to be late. Always technical issues almost daily and instead of fixing the issue, they would much rather instead blame you because well they can of course. There’s no accountability for anyone above you, so you feel frustrated and in the end that’s why many people quit. I’ve seen people express their concerns in chat or group meetings, but they are told they are out of line or to deal with it, and that’s not fair whatsoever. This company is terrible. I have worked at many companies before and dealt with many “workplace issues” but I’ve never worked for a company remotely that has this much unprofessionalism and disrespect from its workers than I have here. I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice. Rules and guideline changing daily. People confused and having no knowledge of any of the work projects that they are on. Management have no clue who you are. You are just a number on the ladder. No one really cares you exist, that is until you make a mistake or do something wrong, they are ready to put you in your place. It’s madness. I finally took the courage and left. I was only staying on for a paycheck (not that it’s even much anyway) and even then, I wanted to stick around and be loyal, and try to give my best to the company. I have not been treated with any respect, supervisors gossip about employees behind their back, disrespectful and combative team leads. This place is awful, and I am so glad I got away from it.

Explore other reviews about TTEC

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good atmosphere with nice people

Cons

- fully onsite work - hard to get promotion

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TTEC Response
4d
Thank you for sharing your feedback and for your time with TTEC. We’re pleased to hear you enjoyed the positive atmosphere and the people you worked with. We also appreciate your feedback regarding onsite work and career advancement opportunities. Input like yours helps us continue evaluating and improving the employee experience. We wish you all the best in your future endeavors.
1.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

The opportunity to work remote is the only pro.

Cons

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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TTEC Response
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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