Room for Improvement - Anonymous employee TTEC Employee Review

The requirements are changed on a near bi-weekly basis, leaving many in the dark as to what they need to do to avoid disciplinary action. By the time an employee finds out, it's too late. The metrics system that is used to "Grade" employees has numerous flaws, the big one allowing surveys to come in late, which has the potential to cause irreversible negative effects on employees who are trying to grow. Furthermore, it really does not allow for a proper representation of an employee's skills. The training is not really detailed as necessary to ensure the success of employees.