It’s okay - Customer Service Representative TTEC Employee Review

2.0
Nov 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from home options are nice.

Cons

They hire whoever, which is ridiculous. I was a seasonal employee and they send you out an invite to watch a Zoom presentation basically you’re hired. No real interview. This is why training will be so frustrating, people do not know how to work computers and the people who do get ahead and can’t do anything but sit around and forget everything while waiting for others to “catch up”. I feel like training was definitely a joke because of the incompetent people they hired to train. Never ever should a company just hire whoever and think everyone will succeed. If you get lost while in training and they put you out to the real deal later on, they’ll for sure fire you but it’s not your fault because remember this they hired whoever and made you have to wait around for others to catch up during training so there was no consistency while in training.

Explore other reviews about TTEC

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
2d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers Your work helps the people you talk to

Cons

Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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