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      TTEC

      Engaged Employer

      TTEC reviews

      Overpromise, Underdeliver - Teletech Work@Home - Customer Service Work At Home TTEC Employee Review

      2.0
      Jan 2, 2013
      Customer service work at home
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home environment Flexible work shifts available Somewhat easy to pick up and give away shifts Easy job

      Cons

      Training is slow and most of trainer's time seemed to be spent helping the less than tech saavy to get up to speed Little to no continuous training or contact with management No feedback from management except upon direct email contact Promise for 24-28 hr/wk, but only got 20 hours after holiday rush Pay only based on hours on phone, but required to do training and read lots of emails "off the clock" Very little product training, mainly corporate training (even when job duty is to have product knowledge) ery

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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