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      TTEC

      Engaged Employer

      TTEC reviews

      Absolute worst training experience ever!!! - Virtual Customer Service Representative TTEC Employee Review

      2.0
      Oct 31, 2012
      Virtual customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They represent some great clients and they hire friendly, very competent people. Good choice of shifts to work.

      Cons

      Horrible technology! They claim state-of-the-art, but all software crashes constantly in the middle of a call with a customer...from one day to to the next you never know what will be working and what won't. Training is a disaster: new trainers that don't know how to train and aren't familiar with the products or software. 109 online courses to complete, but they don't address the issues you'll have while working,

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

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      TTEC Response
      6d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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