Pros
The call center is clean, in good shape. The benefits are alright; a bit pricey. High deductible is all that's offered. There's education to be obtained. Training is 5 weeks, plus nesting week.
Cons
Training was a party and not enough information cemented by repetition and exposure. 3+ weeks to get access to major system/tool to serve contracted client. Unacceptable. Too many quick promoted TLs with bad attitudes, anger and aggression issues. Timekeeping system/fixes are an issue. 3 Team Leads, two weeks, no resolution. Having education, career path, etc available does no good if it cant be accessed, especially outside of work hours. Intranet available, no time to access it at work. Requires not standardly issued VPN to connect from home. Walkie talkies on the floor, used without headsets, is highly distracting while on calls. Watercooler chit-chat groups and howler monkey laughter while on calls is very distracting and downright rude. Bragging about how you were quick promoted after doing nothing in production or not even making it to production, but criticizing the company by calling it a "ponzi scheme" is neither professional or leadership behaviour. Dress code is not enforced. Females come in looking like the rolled out of bed with their shower shoes or wear clothes so clingy tight and ill fitted, you can count the cellulite bumps or see plumbers crack. Foul mouths, disgusting manners, and inappropriate conversation/behavior from mgmt and floor staff alike. This place is an HR nightmare.
