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      TTEC

      Engaged Employer

      TTEC reviews

      Pros outweigh the Cons - Customer Service TTEC Employee Review

      5.0
      Apr 4, 2012
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Technology is first-class. Pay is decent compared to other employers in the area. All I can say is that we really have the best tech in TeleTech.

      Cons

      Work requires you to meet the metrics which are sometimes unachievable. Maybe if you put your best effort you can reach it.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      1.0
      Jun 15, 2026
      Customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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