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      TTEC

      Engaged Employer

      TTEC reviews

      Primary Support - Primary Support Coach TTEC Employee Review

      2.0
      Jan 19, 2017
      Primary support coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      I did find friends in working with other employees. We were all we had to help one another. Everyone was hesitant about involving management because it would only cause more choas and someone would be judged.

      Cons

      disorganized management, unfair scoring, no raises no matter how long you've been there or even if you get promotion, new empolyees start at a higher pay, schedule changes without notice

      avatar
      TTEC Response
      9y
      Thanks for the review. We're glad you find support and assistance through your team members. We're sorry if feel that management was disorganized. We've had new people come in and we're sure the changes being implemented will resolve most of the issues you've experienced. We've always been a company that listens, if you want to share more of your thoughts, please email us at socialmediateam@teletech.com. Thank you once again for your feedback, we appreciate it.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      1.0
      Jun 15, 2026
      Customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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