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      TTEC

      Engaged Employer

      TTEC reviews

      @ home Customer Service Rep - Anonymous employee TTEC Employee Review

      1.0
      Jan 7, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are usually friendly

      Cons

      Their OS. Which they are running windows 7 and on a windows 10, there's constantly problems. Such as their programs and phone systems freezing up. Always have to call tech support and get a ticket number for any time missed doe to their system not working right half the time, which by the way, you don't get paid for. On several occasions I'd be working and noticed that the their employee time system showed I was absent! How can you be absent when you clock in and are on the phone taking calls? When you tell someone about it, it never gets fixed so again no pay for working. Too many issues for only $8.50 an hour with no raises. They offer company perks, yet half the time it doesn't work cause of internet explorer which is what they want you to use. Also for example if your internet provider is working on getting the line fixed due to workers accidentally cutting the line and you have no internet, be prepared to be written up for it even though it was no fault of your own.

      avatar
      TTEC Response
      9y
      Thank you for your review. We apologize that your experience with TeleTech didn't match our reputation as a great company to work at. We acknowledge that the work at home system needs some improvement and we're on it. It will be very challenging for the company to offer a full benefit package to seasonal employees but we will certainly take a look on how else we can improve the pay and incentives for non-full time employees. Thank you once again for the feedback and we wish you well in your future endeavors.

      Explore other reviews about TTEC

      5.0
      Apr 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at TTEC is good mainly because it offers remote work, flexible schedules, and an easy entry point for beginners. You also get paid training, decent benefits, and a supportive team environment, with some chances to move up

      Cons

      Working at TTEC can be tough because of low pay, high stress from constant customer calls, and inconsistent management. Schedules can also change, training may feel rushed, and there’s high turnover with limited job security

      avatar
      TTEC Response
      2mo
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the remote work options, flexible schedules, paid training, benefits, and supportive team environment, as well as opportunities to grow. We also take note of your comments regarding workload, compensation, training pace, management consistency, and job stability, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      17h
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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