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      TTEC

      Engaged Employer

      TTEC reviews

      The company will intentionally deceive you about your pay and benefits. - Account Manager TTEC Employee Review

      1.0
      Oct 15, 2011
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gaining knowledge about the Google Adwords system

      Cons

      Commission threshold was raises by over 100% in 6 months. Which means your workload doubled for half the money. Every time the quota was raised we were given a reason why which would either make no sense at all or be clearly designed to deceive you. We were also assured that the quota would be coming down soon only for it to be raised significantly. During the interview process I was told the the average representative makes around 50k a year only to discover once hitting the floor that the base pay was 26k and the average rep made closer to 30k. Employees are treated as expendable and bad behavior is rewarded. This company suffers from an appalling lack of morality and if you are considering working at Direct Alliance or Teletech ......RUN AWAY.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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