Values empathy, but it doesn't match the reality of TTEC - Customer Service Representative TTEC Employee Review

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Company values and implementing empathy into CS.

Cons

All the pros don't reflect the reality, culture, and people that work there.

avatar
TTEC Response
1w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated our focus on empathy and customer service. We also understand your concerns regarding the alignment between our values and your personal experience. Feedback like yours is important and helps us continue evaluating how we support our employees and foster a positive workplace culture. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

avatar
TTEC Response
3d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

avatar
TTEC Response
3d
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All