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      TTEC

      Engaged Employer

      TTEC reviews

      Management and ADA - Customer Service Representative (CSR) TTEC Employee Review

      4.0
      Nov 28, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very communicative Understanding Patient Accommodating

      Cons

      Lots of system outages for the inbound software

      avatar
      TTEC Response
      6mo
      Thank you for sharing your experience and for being part of the team for several years. We’re glad to hear you found management communicative, understanding, and supportive. We also appreciate your feedback regarding system outages — insights like these help us identify ways to improve our tools and resources. Wishing you all the best in your future endeavors.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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