More relaxed than other carriers - Retail Sales Representative T-Mobile Employee Review

3.0
Nov 9, 2010
Recommend
CEO approval
Business Outlook

Pros

-Family atmosphere -Generous benefits -Not much responsibility for reps aside from Sales Leads, Assistant Managers, and Managers

Cons

-Unpredictable hours even when a schedule is made -Poor Senior Management -No hands-on training, all computer based

Explore other reviews about T-Mobile

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

very good benefits and pay

Cons

company changing to ai first

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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