Not as good as its cracked up to be! - Customer Service Representative T-Mobile Employee Review

2.0
Jul 2, 2010
Recommend
CEO approval
Business Outlook

Pros

The health insurance is fantastic. Pay is just okay, and they try to wriggle out of bonuses when the time comes.

Cons

pretend that the employees are important, but its all just fluff . They don't interact in their daily meetings with them

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5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great working environment bonus after 5 years

Cons

None! Loved the company and opportunities there

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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