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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      T-Mobile Customer Service Representative - Anonymous employee T-Mobile Employee Review

      3.0
      Jun 9, 2010
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      T-Mobile has a nice long training program so that you feel comfortable with your job as a customer service representative in the call center.

      Cons

      T-Mobile as a management team puts a lot of pressure on their employees. Customers get angry & call you stupid most of the day because you are simply following policies & procedures.

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      5.0
      May 14, 2026
      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great working environment bonus after 5 years

      Cons

      None! Loved the company and opportunities there

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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