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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      Tmo CSR - Customer Service Representative T-Mobile Employee Review

      4.0
      May 30, 2010
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are by far better than any other company. Hourly rate of pay is fair and the phone plans are a good perk as well.

      Cons

      Some business expectation goals contradict each other which make it difficult to meet business expectations. MICRO-MANAGEMENT is huge here. Almost feels as if your freedom to be yourself with a customer is under a microscope.

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      5.0
      May 14, 2026
      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great working environment bonus after 5 years

      Cons

      None! Loved the company and opportunities there

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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