Not organized as a company - Retail Store Manager T-Mobile Employee Review

2.0
May 27, 2010
Recommend
CEO approval
Business Outlook

Pros

One of the top 3 in wireless. Locations across the US

Cons

Sr mgmt is not consistent. Too many departments are doing their own thing and when things are rolled out on a national level, there was not enough thought put into how it would impact on a store level. Nor was their the support from all departments. Commission level for a store manager was changed recently. None of the sales reps are on a quota except store mgmt Literally, in the first 2 months, part time reps were making more commission then the store manager. The director of retail said in a meeting, "honestly, you were being paid too much."

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5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

This has been the best workplace for me so far. Love the energy, management, people, workplace, free food every now and then, great coffee.

Cons

IT department can be more proactive.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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