Get ready to offer and cry - Customer Service Representative T-Mobile Employee Review

1.0
Apr 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay, training, support from peers, discounted phone plan

Cons

Management, untrustworthy promises, odd scheduling

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2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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