Was once a place I was proud to work for. If your good at your job good luck. - Mobile Expert T-Mobile Employee Review

2.0
Dec 29, 2018
Recommend
CEO approval
Business Outlook

Pros

College Reimbursement Paid time off if allowed Discount phone plan Occasional incentives or spiffs Health Care 401k T-Mobile Gear

Cons

Management and leadership. Those who are liked or shown favoritism regardless of how incompetent they may be. No room for growth. Pushing to sell outdated or unnecessary products. Lack of training Tedious process customer care does not seem to be aligned with in store policies. Decreasing commission and labor cuts. 50 steps for every transaction. Promotions becoming harder to break down. Management does not seem to be on the same page with each other. Less praise tons of negativity. Could keep going. No commission on device activations Wearing pink or black shoes. Training Hold management accountable

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5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great working environment bonus after 5 years

Cons

None! Loved the company and opportunities there

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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