4.0
Feb 20, 2009
Former employee
Richmond, VA
Recommend
CEO approval
Business Outlook
Pros
Usually a polite, laid back environment where it is very easy to provide a high level of customer service. Great training and creat communication between stores. The customers areusually very receptive and even when there is a problem with their phone, plan, etc., they don't typically take it out on the rep.
Cons
Drama surrounding mid-level management; whenever they show up at the store, they always bring the drama with them. Quotas can be hard to hit some months. I kind of feel bad for the store managers because they take a lot of the heat that has been passed down to them. Mid level management never wants to take responsibility for any shortcomings in their territories.