You have to be a favorite to succeed - Customer Service Representative T-Mobile Employee Review

4.0
Aug 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Great pay, benefits, tuition and childcare reimbursement

Cons

Coaches play favorites, Unfair metric changes, realignments duration can change without notice

Explore other reviews about T-Mobile

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great working environment bonus after 5 years

Cons

None! Loved the company and opportunities there

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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