Massive staff turn over, takes too much of an advantage of zero hour contracts. - Passenger Service Agent Swissport Employee Review

2.0
Nov 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Community feel of staff, free staff parking

Cons

zero hour contracts, agency staff, budget handler, agency staff working for Swissport get paid more than their staff by several pounds, high staff turnover (50 within 6 months I was there), 12 hour shifts and they favour staff who work stupid amount of hours.

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Swissport Response
9y
Since 2014 we have changed a lot of policies and Standard Operating Procedures in regards to employee relations and the Airport Operation. We have introduced supervisory and management improvement courses which are making a great difference to the every day communication between management and employees not only at this airport but throughout the network

Explore other reviews about Swissport

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a lot as an aircraft fueler, my manager at the time recognized my hard work and offered me a lead position. there was plenty of overtime and opportunities to explore different aspects of aircraft fueling. If I could I would definitely return to the company and get into management.

Cons

some employees I worked with made most of my shifts harder than they had to be. the job itself was easy and enjoyable for the time being even with call offs and no shows.

3.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall a nice work team abw and btw including management at Swissport.

Cons

Hours vary too much, did want to stay except can not plan a stable budget when hours change weekly or depending on AMs needs.

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