Pros
Insurance benefits, half of the work isn't even that hard (this is pertaining to not actually working in the cargo facility but rather the QPK office), easy to obtain overtime, getting to see some interesting animals if you're working at the PetSafe location. Also some of the regular customers are awesome and appreciate your hard work (some even bring coffee and doughnuts, etc.).
Cons
Cons! Ha! I feel like some of the people there ARE cons! There is a ton of favoritism. Your hard work is almost never appreciated. Some supervisors there are quick to belittle you but if you point out their flaws in their work they get highly defensive. It's a very unprofessional place with almost all the of agents, including supervisors, posting things on Snapchat from work, making us all look unprofessional. Almost every agent, some supervisors included, talk about their sex lives in detail. Most agents do not stay at their positions which makes other agents that want to work do twice as much work. Their fellow colleague is in the restroom, in the break-room, outside smoking, or just at a different post chit-chatting with another agent. Promotions are almost always within the office; they don't even bother posting if there's a lead or supervisor position available, they just promote someone without an interview. Human Resources seem to always cycle through their department in terms of staff almost as much as the agents. We must have went through several payroll managers within one year. This is why agents are almost always missing part of their paycheck. The whole human resources department is unprofessional--even they are having conversations with some agents that are deemed inappropriate! You are promised benefits with SW Airlines but that NEVER happens; I feel like that's some mess that they tell people to get them to stay working there. The people in the cargo facility get a half hour break plus two fifteen minute breaks but the people in the QPK facility just get one un-paid half-hour break. The hiring process is awful! They seem to just hire anyone that can obtain a badge. Heh, and they wonder why the agents are constantly "twerking" at work and recording it to be posted online, as well as Facetiming their friends throughout the shift, even in front of customers. People sleep on the job constantly. Swissport employees are often treated unfairly by the airline that they're working for **cough-cough United cough**. The pay should be more for what the job actually entails. Many supervisors don't even bother helping out when it's really busy and will just sit at their desk the whole time gossiping but yet they tell us that that wasn't the place for gossip. No $1000 incentive to the employees that were working there before that incentive even began. Some supervisors are quick to humiliate an agent that made an error instead of pulling them to the side and bringing the error to their attention in that manner. Only one shift is provided food by the company during the holidays. It often seems like one shift is entirely against the agents of a different shift causing a lot of conflict and no one wants to operate the facility as one big team. It's always "oh, the agents on PM are stupid and lazy", "nighthawk agents do absolutely nothing", or "AM agents don't know what a real work load is". I recall some people getting yelled at for bringing their children to work but yet supervisors do it too, as well as "favorite" agents, and they don't get penalized for it. Some of the worst performing/uprofessional agents don't even get in trouble by their own supervisor because that's "their people" but get really upset if another lead or supervisor on a different shift writes them up. The place is always either very under staffed or very over staffed. There are agents that accumulated over twelve points and instead of being terminated they are still working there while their points are reaching well into the twenties and thirties because those agents are favorites. Oh yeah, did I mention that most of the time your hard work is never appreciated? I guess I did. That they only promote people based on seniority and not if they're entirely fit for the job? Well, no one is perfect, as every agent has their flaws, including leads, supervisors, as well as duty managers, but I've seen agents get promoted that had no business being in that higher position whatsoever. Nobody's perfect, but come on... That company just gets worse and worse. I can mention more but I think I've said enough.