Great job, terrible company - Passenger Service Agent Swissport Employee Review

2.0
May 16, 2017
Recommend
CEO approval
Business Outlook

Pros

The job itself was excellent. I loved it. I loved the fast pace, meeting new people everyday and busy airport environment. It was a real buzz to be so busy and doing new things all the time.

Cons

The culture was very "them vs us". Nepotism was rife. If you were in the younger "in" crowd and wiling to let the supervisors and DMs walk over you, it was fine. But if you spoke up for yourself, you were branded a troublemaker. You got stuck with the worst duties like yellow tagging or crossing passengers in the rain while the rest of your colleagues stood there chatting and looking on. You only stood a chance of getting on the BA counter if you were "friends" with one of the DMs. Some supervisors were jumped-up, power-hungry control freaks who enjoyed treating people like something on the bottom of their cheap shoes. It's a shame that the management seem to actively drive away good staff who actually enjoyed their jobs.

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5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employer has good health insurance

Cons

Night time shift and day shift is limited

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a lot as an aircraft fueler, my manager at the time recognized my hard work and offered me a lead position. there was plenty of overtime and opportunities to explore different aspects of aircraft fueling. If I could I would definitely return to the company and get into management.

Cons

some employees I worked with made most of my shifts harder than they had to be. the job itself was easy and enjoyable for the time being even with call offs and no shows.

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