SoulCycle -- A Safe Community for Riders, but not Employees - Keyholder SoulCycle Employee Review

1.0
Jun 30, 2023
Recommend
CEO approval
Business Outlook

Pros

It is a fairly easy job, no prior experience in boutique fitness needed. All tasks are easy to pick up.

Cons

SoulCycle markets itself as a 'safe' and 'welcoming' community, which anyone can see within the rider community. However, once you're on the other side as an employee, it is clear that there is zero regard for employees and how they feel within the community. Employees are expected to foster this community for the riders, yet it feels like they cannot participate in the community themselves.

Explore other reviews about SoulCycle

5.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

-Flexible hours -Kind people -Free classes

Cons

-Needy Clients -Sometimes early mornings

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a friendly and supportive team. Everyone is approachable and willing to help, which makes onboarding and day-to-day work much easier. The work environment is collaborative, and management is generally flexible and understanding. Overall, it's a positive workplace where people genuinely want to see each other succeed for the most part.

Cons

While the immediate team was excellent, upper management often appeared disorganized. It was challenging to receive timely feedback on performance, and the review and compensation processes lacked clear communication and transparency.

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