Pros
Growth options - worked my way up from part time through the store ranks and into corporate. That said the politics of getting a role in corporate are wild and like many others it took me multiple attempts. Store teams can feel like a family.
Cons
Over the 8.5 years I worked there, I saw so much favoritism both in terms of promotions and what was swept under rugs for some while others were written up or fired. Those who played the game were promoted. If you leave, people turn on you like you committed a crime. It’s actually wild. Corporate was very catty. They create a cult-like culture where you feel as though you can’t leave because nothing will ever be as great as the dream they sell/you will never find a good job with other beauty brands - that said, they pay so ridiculously low and try to make it seem like gratis from brands is part of your “total compensation”. The pay vs the hours is brutal. The hours are absurdly long for no reason and the job while worthwhile for happy clients is grueling. Work life balance doesn’t exist. Inexperienced people in roles - so many head office folks are promoted from the stores and have no experience or expertise in the role and it really shows. Pay is brutally low. I was a manager for many years, was denied an increase when promoted to head office. Left and doubled my salary immediately.