Management is reluctant to promote their top salespeople because they want to keep them on stage to sell more products.
Management turnover is high - I had five different Store Directors in the two years that I've been with Sephora. (Even Store Directors can't stand it in Sephora) In return, they don't get to establish close relationships with their employees, thus making it harder for them to develop.
They don't value their employees, and they only care about meeting their metrics - typical large corporation.
They make it impossible to move up the ranks - they only promote those that suck up to management and not those that GET GIVE TEACH SELL.
They didn't even bother ensuring I got all my necessary documents for filing taxes, like my W2 form when I quit. I still haven't received it, and my ex-store manager was unhelpful. She claimed to be so good at developing people, but she failed to take a chance on me. Now I'm killing it at my new job and doubled my income, so I shouldn't be bitter. I just want everyone to know that Sephora isn't what everyone tells you it will be - It's just another retail store, part of a vast company that only cares about credit card sign-ups, client retention, ADS, conversion, and NPS. That is it. They care more for their clients than their employees, FACT.
The pay is criminal even when you live in a city where the minimum wage is $15 per hour.
