If you are still employed there, get out! - Anonymous employee Sephora Employee Review

1.0
Feb 25, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, 21 days of AL. Some people are interesting, passionate and smart.

Cons

Wow I don't even know where to start. - Horrible top/senior management who are only in there for their portfolio, the MD clearly doesn't give a damn about the people, is highly biased and yet expects the company to come together as one - Infighting in leadership team is so bad that it affects the people on the ground and hinders us from doing our jobs (which we will then get blamed for) - Pervasive blame culture, the fist reaction is to look for a scapegoat and not a solution - They say they welcome feedback but most do not and are so sensitive, people have to walk on eggshells around them. - Not sure what HR is doing, feels like they only listen to people in positions of power - Lack of communication between leadership team and the rest of the company regarding company wide changes and impacts. Decisions are made 99% of the time without consulting anybody else or giving a heads up, employees are expected to roll with it. - Very low morale in the company due to the high attrition rate, politics and general toxic environment - even the hr team has people leaving almost every month yet nobody brings it up. - Lack of career progression - Many incompetent or plain stupid people are hired and promoted due to connections and not because of their merits - No sense of ownership - Management there suck up to each other, they are codependent, condescending and many are incompetent

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Cons

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Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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