Love the company, but not the regional & store management - Anonymous employee Sephora Employee Review

2.0
Sep 23, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love the people I work with Work life balance Sephora as a company has great values for its employes

Cons

Does't promote from within store level Prefers to hire a lot of outside individuals that have no experience in their job title More experienced qualified cast members are ask to help train their replacements. Promises are made by management but not honored High turnover due to poor management within store level

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5.0
Jun 2, 2026
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Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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