Good benefits overshadowed by heavy micromanagement and poor training - Department Specialist and Sales and Service Leader Sephora Employee Review

3.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, and the continued commitment to DE&I...

Cons

Heavy Micromanaging employees at this location which is not helpful or productive. Onboarding is watching videos for many hours creating information overload and impossible to retain an abundance of policies. If you break a policy by "Not Knowing The Policy" You will get written up or terminated.

Explore other reviews about Sephora

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Management was nice, people I worked with were nice, fast pased enviroment.

Cons

Hard to request off at times and a lot of demmand.

3.0
Mar 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Loved learning more about products and working with most of the other team members. Helping people find products that worked for them was really fun.

Cons

Managers are WEIRD. They play favorites and will talk about it while you are standing right there. Practically make you beg for hours. If you are anything other than the current viral makeup style look, you will get less opportunities. Leadership acts like mean high school girls. Working here took away a lot of my passion for the beauty industry for a long time. Also, when it comes to gratis - why are you letting certain managers walk out with 4 bags of things that they have hand picked? Then leaving whatever they discarded to be handed out??? Constantly had missing gratis from my bag because of managers going through the products they wanted. Scheduling is not flexible or even makes sense. Whoever they like gets better shifts. Would constantly have extra shifts added with no notice until an hour before the shift. Or shifts taken away because a favorite wanted them.

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