Sears Holdings is a poorly structured, poorly executed, unfocused company with little hope. - Anonymous employee Sears Employee Review

1.0
Sep 8, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Salaries at higher leadership levels tend to be higher than market value due to the lack of bonuses and benefits - Sears hires many very intelligent and hard working people. If you are observant and a good listener, you can learn a lot. - The Sears name still holds some weight at industry conferences, etc due to the size of the company and the name recognition

Cons

- Senior leadership is not aligned in the vision of the company which results in undercutting, finger-pointing, and all around confusion for the people who work for them - The benefits are lacking and in many cases non-existent - The company is not focused on their customers or their associates which results in a apathy in both - The amount of cost cutting and the lack of resources makes it nearly impossible to do quality work. The amount of work expected of you and the quality of work expected is unrealistic. - No work/life boundaries. Calls frequently scheduled at night and on weekends. Emails all weekend long - even when the topic wasn't urgent, you were expected to answer within one hour. - No support for outside conferences/courses. According to senior management, everything you could need to learn you could learn on the internet. - No internal or external leadership development. Leadership skills were not valued; metrics are king. - Every decision is pushed up and all the work to execute is pushed down. Very little autonomy at any level below the highest ones.

Explore other reviews about Sears

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team and good compensation

Cons

The contract is only for 30 days, so it needs to be renewed every month, and we always lose access during the process. This creates some uncertainty for us.

4.0
Jun 19, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

Working at Sears allowed us to develop strong customer service, communication, and problem-solving skills in a retail environment. We gained experience assisting customers, handling transactions, managing merchandise, and working as part of a team to meet sales and operational goals. The position also helped us improve time management, adaptability, and the ability to work effectively in a fast-paced setting while maintaining a positive attitude toward customers and coworkers.

Cons

One challenge of working at Sears was managing periods of high customer traffic, which could be stressful and demanding. We occasionally faced difficult customer interactions, changing sales expectations, and the need to balance multiple responsibilities simultaneously. Additionally, retail schedules often required evening, weekend, and holiday shifts, which could affect our work-life balance.

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