Sales lead - Sales Lead Sears Employee Review

1.0
Jul 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Normal store working hours, time and a half on Sundays

Cons

Everything! The company is in total chaos. Absolutely no direction to store associates. Store managers are in panic mode. The company made a decision to try upgrade technology into the 21st century by implementing digital technology, ie I-Pads & :-)Phone, the problem is this technology DOES NOT WORK with existing software. This leads to longer check-in times for customers. The technology constantly goes offline in the middle of sales leading to customers being charged twice. I.T. support is awful, everything about this technology is awful and upper management blames the sales staff saying they are resistant to change leading to high turnover. Right now departments are so short staffed that departments have no coverage. Corporate blames store management for the turnover when they've just following the company line. I've been in retail over 10 years including 3 with Sears and I've never seen anything like this. DO NOT WORK FOR THIS COMPANY!!! I left the STAR rating blank because that's how bad it is.

Explore other reviews about Sears

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team and good compensation

Cons

The contract is only for 30 days, so it needs to be renewed every month, and we always lose access during the process. This creates some uncertainty for us.

4.0
Jun 19, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

Working at Sears allowed us to develop strong customer service, communication, and problem-solving skills in a retail environment. We gained experience assisting customers, handling transactions, managing merchandise, and working as part of a team to meet sales and operational goals. The position also helped us improve time management, adaptability, and the ability to work effectively in a fast-paced setting while maintaining a positive attitude toward customers and coworkers.

Cons

One challenge of working at Sears was managing periods of high customer traffic, which could be stressful and demanding. We occasionally faced difficult customer interactions, changing sales expectations, and the need to balance multiple responsibilities simultaneously. Additionally, retail schedules often required evening, weekend, and holiday shifts, which could affect our work-life balance.

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