Directionless, fragmented retail company has no real understanding of Web strategy - Front End Developer Sears Employee Review

2.0
May 14, 2013
Recommend
CEO approval
Business Outlook

Pros

So long as you're not caught in the slipstream of an "Eddie project" (one that has the CEO's personal attention) or working to shore up the always-crumbling edifice of a terribly coded website, this can be a flexible, low-key (sometimes excessively low-key) place to work. There's room for niche work, and in spite of all sorts of unnecessary technical constraints nobody (unless they're in Engineering) will actively keep you from doing the best work you can manage to do.

Cons

There is no real Web strategy and no real technical leadership to speak of at Sears. The Web business is structured essentially as an internal agency and is powerless to set its own agenda; as a result we're whipsawed by retail units that don't understand Web work and don't care to learn, and that want things when they want them, quality or maintainability or any other long-range concern be damned. The company is a collection of competing fiefdoms, and everything runs from the top down; Eddie Lambert's arbitrariness and impatience infect all the executive layers below him. The result is organizational ADD.

Explore other reviews about Sears

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team and good compensation

Cons

The contract is only for 30 days, so it needs to be renewed every month, and we always lose access during the process. This creates some uncertainty for us.

4.0
Jun 19, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

Working at Sears allowed us to develop strong customer service, communication, and problem-solving skills in a retail environment. We gained experience assisting customers, handling transactions, managing merchandise, and working as part of a team to meet sales and operational goals. The position also helped us improve time management, adaptability, and the ability to work effectively in a fast-paced setting while maintaining a positive attitude toward customers and coworkers.

Cons

One challenge of working at Sears was managing periods of high customer traffic, which could be stressful and demanding. We occasionally faced difficult customer interactions, changing sales expectations, and the need to balance multiple responsibilities simultaneously. Additionally, retail schedules often required evening, weekend, and holiday shifts, which could affect our work-life balance.

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