Pros
The benefits can be decent, there are growth opportunities, and if you’re lucky, you work with a great team.
Cons
Poor management on many levels. From a store level, extending to corporate, the “leadership” needs work on their people skills. People are only capable of handling so much, and the lack of support from upper management makes it harder to work day to day.
Additionally, the goalpost is always moving. If you manage to exceed their expectations, completing those same goals will no longer be good enough.
The lack of support when it comes to customer abuse is embarrassing. We’re in 2026 and we should want to support the teams that are keeping the company running.
Corporate is out of touch with reality. Anyone making over 6 figures a year no longer view customers as people, but as numbers. It doesn’t matter what horrid stories you hear on a daily basis, they are expected to bend to standards that shouldn’t exist anymore.