Pros
Friendly coworkers, team, discount tickets and that's all. And yeah, zabka shops, and that's all.
Cons
Employees are treated like a slaves. After poor training you have to deal with the calls by yourself as usually team leaders are busy. But do not make any mistakes as all the leaders will know that and then you have to listen all the things about your lack of professionalism etc. You do not have enough time for lunch, even for toilet break. And for God's sake do not go to a toilet too often as you will be spied on. It is not 5 star airline. They do not provide any training from customer service, psychology and client's behaviour. Only technical things. But not good anyway. And be prepare for client's complaints about (everything of course) official website which also works very badly. Work is mostly for some funny grades but not for good bonuses or more salary. If you are on a 1st place in a team you will get... nothing. Even without any thanks... Zero motivational programs. Quantity above quality what is unacceptable for Customer Support area.