Pros
+tickets discounts (one free ticket per year, all other tickets are at 90% discount which normally costs around 250 EUR) +using foreign languages on the daily basis +some team members +understanding of travel industry and specifically of the airline industry
Cons
- Amadeus GDS: very complicated and outdated, takes a lot of time to master the skills, even the training of one month gives just a small insight into all the countless procedures and rules, saying nothing of Amadeus codes that have to be learned by heart -Bad management, disregarding interests of employees, interested only in the numbers and not accepting any justification. Total obsession with figures, results, no personalised attitude, no consideration of specific situations both in working and in personal aspect. In the end you feel like a robot or slave (not just my feeling) -Roster: no holidays, not fair allocation of working hours if to compare rosters of all the employees -No opportunities for growth -Big brother: you are always watched, all your actions are recorded, they can switch to your system any time and listen to your conversations(not only during the calls, but any time) -You have to request a regular break or a lunch break but still they can put it either very early (lunch at 10.30!) or too late (at 15.00), noone cares when you really want to eat. -No team building activities -Not high enough salary for such a stressful job -Huge staff rotation