The Good and The Bad - Customer Service Advisor Pep Boys Employee Review

5.0
May 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay is good and your coworkers can make or break your experience

Cons

If you're at a poorly run store, your experience will be miserable

Explore other reviews about Pep Boys

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

great job i enjoy it

Cons

non at all very pleasant

3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. Consistent hours. Account is manageable ADP login has good options.

Cons

Toxic environment with toxic management, extremely high stress, unqualified technicians messing up customers vehicles. Difficult to use your PTO or take time off. Can be extremely busy at times multiple shifts without a lunch break having to work past closing time. Also working shifts at time by yourself from open to close with no help.

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