Service Advisor - Anonymous employee Pep Boys Employee Review

2.0
Jul 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The satisfied look on a customers face when you get the job done correctly.

Cons

Management is terrible. They can never take full responsibility of their mistakes and have to point fingers to the lower level employees when we do not make our numbers. The daily numbers in service depend on last years numbers. They do not realize that a lot can change from last year such as staffing. The work schedule never worked around my school schedule. Always under staffed and I was required to carry an extra workload. I would not recommend working here at all.

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5.0
Jun 8, 2025
Recommend
CEO approval
Business Outlook

Pros

It was pretty great ngl

Cons

Not so great sometimes which could suck

1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Through my career I have learned a lot on the automotive industry.

Cons

Corporate found a way to cut payroll by approximately $1k monthly to former assistant managers by eliminating the overtime associated with the position and eliminating the position , renamed it and lowered the hourly rate and put them under " commission ". Results...many guys looking for a new job cause with cost of living constantly increasing pay went down drastically plus most stores are understaffed but corporate keeps pushing for productivity, really bad work environment.

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