Only work here if you like getting stolen from - ASE Certified Automotive Technician Pep Boys Employee Review

1.0
Mar 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Good place to start out as a mechanic, provided you work at one of the "good" locations.

Cons

The pay is average at best. Auto technicians are paid flat rate, which would be great if the whole pay system wasn't set up for you to fail. All of the labor rates for different jobs are way lower than they should be, and getting things done on time is impossible because there's always something getting in the way (i.e. waiting for parts to come, service writer mistakes, managers believing that every oil change is sacred and therefore should take precedence over your 8 hour service job, etc). Not only that, but I've even worked under some managers who thought it was okay to take flat rate hours off of my work orders because "it didn't take me that long" in order to save the customers money. This is a crooked company that hires crooked people. Be on your guard.

Explore other reviews about Pep Boys

5.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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