Pep Boys is an ok place to work as a stop ove - Anonymous employee Pep Boys Employee Review

2.0
Apr 16, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you like cars it is an ok place to work. Repeat retail and commercial customers are a nice change from the normal retail trafic. Compensaion is average if you come from outside the company and are willing to haggle alot.

Cons

Unrealistic expectations from corporate. Company pushes customer service but does not allow management the time to deal with customers. Medical insurance is expensive for mediocre plans. If your in retail stay away, company is becoming completely service oriented.

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5.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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