Stay Away if Possible! - Customer Service Representative Pep Boys Employee Review

1.0
Mar 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Commission is not bad if you hustle.

Cons

The cons are everything else. First I was hired as part-time and expected to work full time hours without employee benefits. Promised a promotion and the position I was going for was filled and was never even notified by management. The company goes through service managers faster than some people tend to change their oil. Worked overtime and through lunches most days due to being understaffed, yet when asking for vacation days, consistently getting denied. Company pays very little so if you understand cars in any way you will be considered over qualified and expected to work harder because you understand what the customer needs. Forced to sell products to customers that have no benefit to their vehicle and expected to lie to them for pennies on commission. Constantly having to double check technicians recommendations to ensure that they are not recommending parts that are not needed.

Explore other reviews about Pep Boys

5.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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