Very Positive work environment that was fun at times - Anonymous employee Pep Boys Employee Review

4.0
Nov 5, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Pep Boys I was able to provide excellent customer service to those who walked into the store. That itself is a great feeling to me.

Cons

They are, as with any job downsides to working at a certain place. At pep boys there would be certain times when managers would be disrespectful to employees but things would always work out

Explore other reviews about Pep Boys

5.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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