Toxic environment with poor management and low pay - Assistant Manager Pep Boys Employee Review

1.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

There no pros just pain

Cons

Corporate will cut everyone's pay with little notice if you don't accept you're gone. They don't care about their employees just as long as they make money. No support from upper management they just expect you to sell everything on every car when you might get 3 cars in a day. They don't run ads and expect the shops to be magically busy do not work here

Explore other reviews about Pep Boys

5.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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