This company is dieing because of senior management - General Service Technician (GST) Pep Boys Employee Review

1.0
Sep 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Some co-workers are cool, not much more to add here

Cons

Senior management cut shop employees' hours when they don't get a bonus even though senior management make six figures a year guaranteed before any bonus. Senior management will not make any effort to talk to any mechanics about their thoughts and opinions or how the company can improve. There is ZERO employee appreciation for anyone that works in store on a daily basis. Stores are closed on only 2 holidays a year (Xmas, thanksgiving) and any PTO or floating holiday time that is not used by January 31st is lost, use it or lose it policy no matter what. Senior management needs to seriously be replaced, when employees lose the ability to provide for their families or pay their bill because senior management didn't get a bonus something has to change.

Explore other reviews about Pep Boys

5.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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