Very good company with talented people but losing its edge. - Anonymous employee PayPal Employee Review

3.0
Jun 26, 2008
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mission of allowing individuals and small businesses to process payments like big companies: The ability to accept credit and debit card payments without a merchant banking agreement was a breakthrough, and instantly processing payments and moving money all over the world is amazing. Global presence and opportunity: the company is dozens of countries and trades in over 100 currencies and there is lots of potential in developing countries to become a primary electronic money service. Growth of business and importance to corporation: the company is big and continues to grow impressively and is the biggest driver of growth within inc.

Cons

Little innovation and ability to develop new businesses: now that it is a big company and part of an even bigger company, the entrepreneurial drive is gone, and anything outside of the core business is ignored. Bureaucratic and process intensive - lots of people who want to say no instead of yes and lots of process to go through to get even little things done. Consensus driven culture means lots of meetings to get buy in and keep people informed. Burdened by being part of eBay, Inc. - would be much better off as a stand alone company. The HR department and HR policies suck - they don't walk the talk when it comes to treating employees well.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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