"BAD Leadership" RISK management - Fraud Specialist PayPal Employee Review

2.0
Jan 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Diversity and inclusion culture, fun classroom training, surrounded by an awesome group of youngsters, amazing healthcare and maternity leave. (Unlimited limit for medical benefits) awesome right? Lots of great company events and discounts. Lots of social activities to get involved with CSR. Helpful and efficient back office staff. E.g. HR, IT. Despite having bad leadership, its still recommended for fresh graduate. Overtime payout is amazing. Public holiday double pay.

Cons

Too much politics sometimes decision making is biased. Unprofessionalism from senior management. Tony and Nimal were one of the worst leaders represent Malaysia Paypal. Poor communication from management. No strategy and unstructured. Frequent organisation changes. Don't seek an opinion from employees. The system that evaluates performance needs to be improved. KPI need to revise. Very hard to get recognized and get promoted. Talent ready use to be a pure drama. Team Leads are somehow hired based on 'years of Customer Service experience'. Favoritism is present on some teams.The job can be monotonous.

Explore other reviews about PayPal

5.0
May 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance. Lot of opportunities to learn

Cons

Company is in transition mode

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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