Pros
- Colleagues - Canteen was ok - Gym
Cons
- PayPal wants to appear like the best place to work but the management doesn't care about the employees - Every time you want to make a suggestion or if you have a concern they say they will consider etc. but they never come back to you - Even in the public forum, Facebook or Glassdoor "PayPal" says "we value feedback, we will consider, we are sorry to hear about...etc." Everyone knows that these sentences are fake and that they are written on the first page of every marketing book - At least once a year they ask the employees to fill out a survey but in the end they don't care about the outcome, and it appears that they don't share the correct results - Very low payment for the work load they are expecting - The work procedures in some departments change every day in a way that no one really knows what their scope of support is - If a customer complains about PayPal its the employees fault because they weren't able to make the customer happy in the end - You are not allowed to talk to your colleagues during the day. As soon as you want to say a word or if you want to ask a question a senior advisor asks you what you are doing (thats why its always quiet in the back office) - The targets in some departments, especially in the front office, are almost not achievable - and as soon as they notice that too many advisors reach the targets they set it higher - They offer the bonus but this amount is very low, and they take every chance for not paying it. In some occasions the advisor was too many times sick, the advisor handled one out of 100 calls wrong or just because "they can't give everyone a bonus". Yes, they need to select people who can not get the bonus. - The manager tells you every week that you need to improve in something even though you reach all targets by 200 Percent- If all targets are met you need to work on your personality (!) - You don't have many career opportunities because a lot of good jobs were offered to relatives or friends of managers - The shifts are not fair. Some advisors had to work weekend shifts for years (!!) while others only had the shifts during the week. However PayPal advertises with a change every 6 months which is clearly a lie. - I could write so much more but to put it all in a nutshell in the end PayPal wants to create robots but they advertise with a great place to work etc. I would not recommend anyone to work here as I know a lot of people who suffer from depression etc.