Potential, potential, potential - Customer Success Manager Panaya Employee Review

4.0
May 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Panaya's product suite is constantly pivoting and trying new things. There are plenty of successes as well as failures. Under the leadership of the current CEO, there is no fear to learn from the 'mistakes' and if required reverse direction and right the ship when necessary. This takes a lot of courage and is appreciated. The work environment in Israel is awesome, while the satellite offices are more work from home oriented and leave something to be desired in terms of the overall atmosphere, but if you are a work from home sort of person, self-motivated, and organized, it will be awesome for you. Management will say it like it is, no beating around the bush, and like the wfh, this can be a positive, or shocking - you pick. I prefer it. The product is awesome and full of potential.

Cons

Panaya struggles with its identity a bit. The vision for the present and future can be at odds with the legacy of the past. Pricing and customer expectation for cost adjustments when happy with the legacy features but having to pay for future functionality (that may be awesome but difficult to justify ROI on existing budgets) can be a challenging maze to travel.

Explore other reviews about Panaya

5.0
May 7, 2018
Recommend
CEO approval
Business Outlook

Pros

-Panaya has been the most open-door, friendly company I have ever worked for. -A true feeling of family when you work here. -All levels of management are available for support at any time. -Product development is quick and listens to the customers. -Comp plan is fantastic

Cons

-Your typical bumps of a young, small company. -Shifts in go to market plan make it challenging from a sales perspective. -Lots of changes, good and bad

3
4.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Good technical response. Good marketing and lead gen teams

Cons

Management community skills and understanding of enterprise same cycles

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Panaya Response
9mo
Thank you for taking the time to share your feedback about your experience at Panaya. We’re pleased to hear that you valued the support from our technical and marketing teams, as collaboration across functions is something we prioritize. We also appreciate your candid input regarding management skills and understanding of enterprise sales cycles. Feedback like this helps us identify areas for improvement so we can continue strengthening leadership capabilities and ensuring our teams are fully equipped to support enterprise clients. We wish you the very best in your future endeavors and thank you again for your contributions.
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