Sorely Disappointed at how Oxfam has gone downhill over the years - Shop Manager Oxfam Employee Review

1.0
Aug 29, 2019
Recommend
CEO approval
Business Outlook

Pros

In the days I worked for Oxfam there was a great structure in place - I got to work with super line managers, fellow Oxfam colleagues and an energetic, motivated bunch of volunteers, and it was also a great social hub with friends I kept for years after I left. It was my most loved job ever, I loved the diversity of tasks as a retail manager and loved that our joint efforts had a meaningful end result helping those in poverty. In the days I worked for Oxfam we were treated very 'inclusively', trained amazingly and got to learn about projects first hand.

Cons

It was hard work and underpaid at the time I worked for Oxfam (late 90s to 2000). But recently (2019) I joined a new Oxfam retail venture as a volunteer, which I enjoyed at some level. But as time ticked by I got to witness situations that would never have been allowed back in the day. I was never inducted (fundamental to retaining volunteers), I was never included nor involved in what projects were current, I was offered free fair-trade chocolate and discount on clothing (this was not allowed before), I was given a free reign to come and go as I pleased, which I appreciated at some level, but it all comes down to serious lack of structure. The final straw was when I witnessed the paid deputy manager shouting at a volunteer for doing something wrong, telling him off in front of me (don't think she knew I was there) - with english not being his first language, he had not understood the task in the first place. I was horrified not to mention very upset by this. It seems there has been 'new blood' injected into Oxfam and its tainted. After this incident and observing a few instances of lack of integrity I left, sorely disappointed and disillusioned.

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Pros

Great people and culture in the space.

Cons

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2.0
Jan 24, 2026
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Pros

working with people who really care about the work and the mission; mostly remote work

Cons

Oxfam America's senior leadership team has presided over three consecutive years of layoffs with little evidence of accountability or learning at the executive level. Despite repeated rhetoric about fairness and equity, leadership decisions consistently undermine those stated values. New initiatives are rolled out frequently, only to be quietly dropped, creating instability, confusion, and deep skepticism among staff. Directors are routinely excluded from key strategic discussions, yet are expected to deliver decisions to their teams with no meaningful context, rationale, or ability to answer questions. The CEO appears insulated from the day to day realities of the organization, reinforcing a growing disconnect between leadership and staff. As a result, employees are chronically overworked, morale continues to erode, and trust in senior leadership has been significantly damaged by unmet commitments and constantly shifting priorities.

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